Refund policy

At VanScape, we want you to feel confident in your travel planning tools and accessories. Whether you’ve purchased a digital RV travel planner or a physical product, we’re committed to providing high-quality resources that help you make every mile memorable.

1. Digital Products (Planners, Guides, Templates)

  • All digital product sales are final due to the nature of instant delivery.

  • If you experience a technical issue (e.g., broken file link, incorrect format), please contact us within 7 days of purchase, and we’ll provide a working file or resend the download link.

  • We do not offer refunds for change of mind, incorrect purchases, or failure to download within the stated period.

2. Physical Products (If Applicable)

If you’ve purchased physical items such as printed planners, maps, or RV accessories:

  • Return Eligibility: Products must be unused, in their original packaging, and returned within 30 days of delivery.

  • Non-Returnable Items: Clearance or sale items are final sale and cannot be returned.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Damaged or Defective Items

If your order arrives damaged or contains defects:

  • Contact us within 7 days of delivery with photos of the issue.

  • We’ll arrange a replacement or issue a refund for the affected item at no extra cost to you.

4. How to Request a Refund or Replacement

Please email [your email address] with:

  • Your order number

  • Proof of purchase

  • Details and photos of the issue (if applicable)

Our team will review your request and respond within 2–3 business days.

5. Refund Processing

Approved refunds will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact Us

If you have questions about our Refund Policy, reach out to us at support@vanscape.co